Category Archives: Newsletter

APL Veterinary Business News May 2020

APL Accountants Latest News
Vets like you have many ways to keep functioning under the COVID crisis. Here is how many practices have managed to keep going.

APL Veterinary Business News April 2020

APL Accountants Latest News

Keeping your team on track

If you missed our web masterclass on keeping your team on track with Nancy Slessenger from the UK then you can view a recording here

Your viewing of a recording of the event will allow something very special to happen! Firstly we will ask you for a small fee of $5 to access the recording. And then ALL of that fee will be given to a human or animal in need. It costs as little as $1 to treat a child for malaria in Africa or $9 to get a tree planted for Orangutan habitat – this is the sort of difference you will make.  

This masterclass gives really clear insight on how to engage your team and keep your business on the path you want.

APL Veterinary Business News March 2020

APL Accountants Latest News
News for the veterinary industry from APL Accountants

Understanding your financial statements – video

If you missed our web masterclass on understanding your financials and business performance then you can view a recording here

Your viewing of a recording of the event will allow something very special to happen! Firstly we will ask you for a small fee of $5 to access the recording. And then ALL of that fee will be given to a human or animal in need. It costs as little as $1 to treat a child for malaria in Africa or $9 to get a tree planted for Orangutan habitat – this is the sort of difference you will make.  

This recording offers a really clear explanation on what you need to do to make your veterinary profit and loss statement understandable. It is essential knowledge for any practice manager who is expected to report on financial KPIs such as cost of goods sold, wages and profitability.

APL Veterinary business news Feb 2020

Veterinary Business Unit Reporting and Some great veterinary web masterclasses

APL Accountants Latest News

APL News January 2020

APL Accountants Latest News

APL Accountants Latest News December 2019

APL Accountants Latest News December 2019

Most Vet Practices are not using email securely

Email has been around for a very long time, and how it gets used has changed significantly. The correct practices for email use today are vastly different from what would have been appropriate 10 years ago. However, most practices have not kept up to date, and we are still very surprised to find the following problems when we communicate with our clients:

  1. Your team still use private addresses
    This is probably the most common offence. Your team should all have their own email address set with the domain of your business. For example, if your website is at then all your team should have their own @xyzvets email address.
    It is still very common for us to find that practice employees are using a ‘hotmail’ or ‘gmail’ email address for work communications
    Why is this so important?
    Firstly, all work communications are property of the veterinary practice. Imagine a legal dispute over an email communication that was sent to a private email address. What happens if that person no longer works for you?

  2. Your team all use a single shared email address
    Whilst this in itself is commonly done in a lot of businesses and does have some uses, it does not preclude each team member having their own email address as well. The communal email address should only be used for communications from your website and general enquiries, nothing else. If anything more was done with a communal email communication, then it would once again be impossible to establish which employee sent a communication that caused some problems.
    Why else is this so important? It’s a matter of security. You may or may not have noticed that a lot of cloud software systems such as facebook, mailchimp, trello, slack etc require an email address to log in and perform password recovery or password change. Essentially anyone who has access to that email address can recover and change the password. So imagine you have 10 employees and one of them leaves. If all 10 of these employees used this single email address to do jobs like log into your mailchimp system, or posting on your facebook business page, then you would have to remember to change the password on all these systems as soon as each employee left. Not doing so would mean the exiting employee would still have access to your data and the ability to change the password and lock the remaining  team out.
    What’s more, if for example the access is to the facebook business page, a malicious employee could post profanities on your facebook site and there would be no way of tracing back who did it –  yes, this has happened more than once.
    If on the other hand each employee had their own email, then simply disabling that email address would prevent malicious access and changing passwords that could lock the rest of your team out.
    You would still have to remove their access from the various sites like Facebook, however any malicious posts would clearly be tagged with the offenders name.

  3. Your practice still uses a generic email address:
    Although most practices how have a meaningful email address that is the same as their domain name. Probably about 20-30% do not. So if you still use, then you are long overdue a change.
    To get a professional email address is very easy these days. Personally we love Google Mail’s corporate offerings which allow you to link your website domain to your email and also manage email addresses for all your team. It’s very affordable and has a host of tools that are easy to use for security, backups and managing multiple email addresses.

           Christmas Closure

Our office will be closed over Christmas:

Business Advisory closed 20 December – 2 January, 8 – 14 January

Tax closed 20 December – 6 January

Bookkeeping closed 25 December – 6 January

Happy holidays!

Dog Tales!

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I’m feeling pretty smart today! I overheard a conversation in the office and even me the lowly sausage can dispense some knowledge here after more than 3 years pretending to sleep in the corner but actually being super alert.

The question was – does it matter if the buying group I am part of is owned by a competitor (eg. a corporate) as the only thing they will know is what I buy from the wholesaler? My floppy ears pricked up and I thought I bet it does matter as this is what I would know about your business after 3 years hanging around this office:

  • You do approximately x number of vaccinations
  • You have approximately y number of active clients
  • Your turnover is approximately z
  • Your clients buy a lot or a little of their preventatives and food from you

Then I stopped thinking about all the things I would know about your business and instead thought hmm I would like to open a clinic in that area, or I already have a clinic in that area and this is what special offers I will advertise to attract your clients.

Then I thought, why would any business owner want to give all this potential information to their competitor?

Tired out I went for a power nap in the sun…..

APL Accountants November 2019 News


Do you know which of your vets brings the business profit up and which ones bring it down?

Register for our web event on a new way of reporting on individual veterinarian units 

20 November

Let’s face it, if you have more than one veterinarian working then chances are one runs their work/day at a higher profit than the other, but until now, this has been impossible to measure accurately. 

You currently know how your business performs as a whole, but it’s made up of different vets and some will be bringing the business profit up (those that run at a higher profit than the business as a whole) and some will be bringing the business profit down – but by how much?! Each vet is actually a smaller business unit within the larger one. Now you can report financially on each of these small units to identify strengths, weaknesses and exactly how much profit each one is contributing.

Do you really want to ignore that vet that runs ‘their unit’ at a LOSS whilst you have others running at 20% profit? And yes, this is actually happening in a lot of veterinary clinics. If only you knew who they were and where they needed help. 

If you would like to find out more about ‘vet business unit’ reporting then register here for our live web event 20 November

Joined B1G1 yet? Add ‘purpose’ to your business.

We will be running our first Veterinary hive web event for all veterinary B1G1 members on 13 November midday Qld time. If you have signed up to B1G1 and haven’t become part of our hive yet, please let us know so that we can add you to our list of invitees. If you are already part of our hive then look out for the link to register for this free event.

If you are interested in joining B1G1 then you can do so here If you sign up via this link then we know to automatically add you to our hive where we will set up a chat group and run regular web events to assist with implementation, share ideas on using giving to motivate your team and engage your clients.

Dog Tales!

Hackers are like dogs with a bone! Watch out for this text message.

I can’t believe how persistent hackers are! Just like me when I have a squeaky toy in my mouth, I won’t stop until I get all the squeakers. A hacker is similar to me and they will just stick to the task at hand as long as they get the occasional squeaky reward.

Last week we received a text message on one of the APL mobile phones:

“Westpac Alert – we have detected a potential issue and blocked your internet banking. Visit to confirm your device”

Note that I have changed the address above slightly to prevent any of you accidentally placing your paws on it (I just added ‘xx’ after the word ‘default’). But if you were to go to that site, you would be asked to enter your username and password for your bank account. And that’s the squeaky toy that the hacker is looking for.

So some quick lessons in what to look for:

  • Firstly this is a text message not an email which indicates a higher level of sophistication, but the same hack can be achieved with both emails and text messages. Just because it came by text does not mean that it is safe
  • Then there is the sophistication of the actual address. Just because the address contains the words does not make it safe! A legitimate domain name ENDS with the company name, in this case the company name is in the beginning. The true domain here is “” – and a name like this can belong to anyone. So don’t just look for words in the link that make you recognise your bank name. And also note that this hacker can do the same for every bank in Australia.
  • Lastly, NEVER assume that your bank will send you a text or email that asks you for a username and password. They very rarely do this, usually they use 2 factor authentication which asks for a revolving PIN number or code. If you are in doubt, call your bank but never enter a username and password via a link in an email or text message.

So don’t let the hackers get the squeakers out of the toys, that’s a job for me!

Please Note: Many of the comments in this publication are general in nature and anyone intending to apply the information to practical circumstances should seek professional advice to independently verify their interpretation and the informations applicability to their particular circumstances. In particular, please note that the APL dogs who often prepare this newsletter do not have opposable thumbs so have to type with their noses.

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