A different approach to monitoring how well you treat your patients
We have started to analyse clinics differently for 2021 and as well as the traditional approach of comparing clinics KPIs ‘per full time equivalent’ eg. number of dentals per full time vet equivalent we are also comparing clinics KPIs based on the number of patients they see eg. what % of their patients have dentistry, radiography, vaccinations etc. This gives a better idea of whether the veterinarians are working as good patient advocates as it does not depend on how many clients the clinic has or how busy it is. It is purely a measure of what % of patients that are seen actually receive certain services.
This new analysis is also looking at how many patients each client presents to the clinic – and this is surprisingly lower than anecdotal reports of how many pets the average client has. Even more interesting is looking at the number of animals that have had something purchased for them at the clinic yet have not seen the vet for a consult or vaccination in over 12 months – massive missed opportunity!
For those of you that are clients who have annual benchmarking with us all this new information will be in you reports and we will spend some time at our workshops discussing how best to interpret and use it. Lots of exciting information for the year ahead!