Annual Strategic Planning Virtual Workshop including Alison Lambert live from the UK!
Need some direction for the next 12 months? Join us for our annual workshop split into two sessions including;
- 6 months free connection to Profitdiagnostix
- 6 months free access to Vet Business University
- Full analysis of financial and clinical parameters of business for past year compared to average and top performers prepared by one of our consultants prior to the workshop
- Identification of 4 key strategies that will make the greatest difference on your profitability
- Attendance of our 2 half day online workshops including guest speaker Alison Lambert, small group discussions and help formulating your strategic plan for the next 12 months
- A 45 minute consultation to discuss progress with one of our business consultants 6 months after the workshop
Reply to this or email admin@aplaccountants.com.au if you would like to join us.
We are very lucky to be joined by Alison from Onswitch. A veterinarian that has pursued a career promoting customer experience since starting onswitch in 2001. Join us for her special insights in this session.
Fewer words, better said – optimising communication with clients to boost business
The consult (whether face-to-face or remote) is where the real business of veterinary care delivery happens. With only ten or fifteen minutes available, it’s vital not only that all the clinical bases are covered, but also that the client’s experience is positive. How you choose and use your words matters if you are to establish a relationship of trust with the owner. And when they trust you, they are far more likely to say yes to your recommended care.
In this session, Alison will share academic research and practice case studies that will help you and your team tailor consult communications more effectively. The words and phrases we use are not always what the client hears – fewer words, better said will improve both consult efficiency and client engagement. This webinar will give you the tools and the confidence to deliver consistently excellent client communication and boost your business.
These are the online sessions and dates:
Day 1 – 25 August – 4pm – 7:30pm (QLD)
An afternoon/evening session so we can include Alison Lambert live from the UK. There will be a 10 minute bathroom/drinks break. This session will include benchmarking, planning based around possible economic changes and our guest speaker – Alison Lambert not to be missed.
Day 2 – 26 August or 15 September – 9:30am – 11:30am (QLD)
This requires live attendance as you will complete your strategic plan online using a new online tool we have created where Paolo and Anne can view it confidentially in real time and help you out. Calculations will be done magically for you so no more brain work. Then there will still be small group discussions as we can put you into private virtual rooms to discuss things.
As you can see, we will be running this interactive day on 2 dates to make sure that all of you can make it.
Reply to this or email admin@aplaccountants.com.au if you would like to join us.
